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Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We use UPS (United Parcel Service) to ship your purchases in a safe and timely manner. Because our products are used in the preparation and processing of food, it is of the utmost importance to us that our shipments arrive in undamaged condition. We take pride in our efficient and careful shipping practises and we guarantee that your items will arrive intact and ready to use. Jan Gordon will deliver products in person to select Ontario locations.
- Privacy & Security
Jan-Gordon.com uses RapidSSL encryption technology to ensure that your customer information and financial details are protected. Your privacy and the security of your private data is our primary concern. We will never sell or share your details or email address with anyone. We collect your data solely for the purpose of processing your order and, should you opt in, for sending you our newsletter.- Returns & Replacements
- To protect our customers' safety, opened containers and packages containing food products cannot be returned. For returns or replacements of other items, please contact us by email. We can be reached by telephone at (705) 498-9528 or by mail at the following address:
1491128 Ontario Ltd.
381 Stevens St.
North Bay, Ontario
P1B 4M9
- Payment Options
- We accept Paypal, credit cards, purchase orders, checks and pink international money orders. Shipment may be delayed until payment clears. NSF checks will be subject to a $35 charge.
- Viewing Orders
- You will receive confirmation of your order by email. You are also welcome to log into your account to view your order history at any time.
- Updating Account Information
- At any time, you can access and modify your own account by selecting the "Log In" link at the upper right of any page in the store. If you experience difficulties, please contact us and we will assist you.
